The error message is:
"Windows Installer has stopped working"
We were able to reproduce the error and it has been solved with the latest Nero 9 update.
To ensure that this problem will no longer occur, we recommend the usage of our Nero CleanTool before reinstalling Nero 9 anew.
Please proceed as follows:
1. Uninstall all Nero 9 programs using the Nero General CleanTool
2. Install the latest version of Nero 9
Important note:
Please make sure to deactivate your antivirus software before continueing with the above steps, otherwise you may encounter problems and Nero cannot be removed/reinstalled properly. After Nero has been successfully reinstalled, you can activate your antivirus software again.
1.
Start uninstalling all Nero 9 applications from your computer using the Nero General CleanTool.
Please proceed as follows:
Download the Nero General CleanTool, save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window "Nero General Clean Tool" will open. The installed Nero version will be displayed.Activate the checkboxes in the displayed Nero version.
Then click the "Clean" button.
A status window will open.The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window "Nero General Clean Tool" click the "Exit" button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero General CleanTool has removed all Nero entries from your computer.2.
To install the latest Nero 9 version, please proceed as follows:
(Note: do not install a previous Nero 9 version from an installation CD now, but download and install the latest version of Nero 9 from our website. All Nero 9 download versions have the full range of functions as an original Nero 9 installation CD. There is no need to install a previous version of Nero first.)
Download and install the latest Nero 9 version from here.
Save this file to your desktop.
Double-click the downloaded Nero 9 installation file to start the installation.
Enter your Nero 9 serial number during the installation to make your Nero into a permanent version.
(The download without a serial number is a trial version only).
You now have a newly installed version of Nero 9 on your computer.If one of the following products
- Nero BackItUp 4
- Nero MediaHome 4
- Nero Move it
had been installed on your computer, please download the latest version from our here.
